Legal

Terms of service, booking terms, cancellation and refund policy, and privacy policy for OBO Casa. Last updated: November 2, 2026.

These terms apply to stays and services booked directly with OBO Casa, including on obo.casa, and to your use of this website. By booking or using this site, you accept them. If you booked on Airbnb, Booking.com or another platform, that platform's terms and cancellation policy govern your booking, and sections 3 to 5 of these terms still apply to your stay.

1. Who we are

OBO Casa is a trade name of OBO Ventures LLC, a Texas limited liability company (Texas Secretary of State file no. 805108369).

Business address: 3120 Southwest Freeway, Suite 101, PMB 17204, Houston, TX 77098-4520, USA

Property: OBO Casa, Rua Barão da Torre 107, Ipanema, Rio de Janeiro – RJ, 22411-001, Brazil (unit details are sent after booking)

Email: obo.casa@gmail.com

WhatsApp: +55 21 96734-9642

OBO Ventures LLC operates the apartment with its owner's authorization and is the seller of every stay and service purchased on obo.casa. "We", "us" and "OBO" mean OBO Ventures LLC. "You" means the guest who books and everyone staying with them.

2. Bookings and payment

You must be 18 or older to book.

Prices are in US dollars and shown in full before you pay: the nightly rate, cleaning fee, damage-protection fee, applicable taxes and any add-ons you choose.

Full payment is due at booking. Your booking is confirmed when we receive it; bookings left unpaid for 24 hours are cancelled.

By paying, you authorize us to charge your payment method for the amounts shown at checkout. Any later charge, such as for damage or a late check-out, will be explained to you first and charged only with your agreement or as the law allows.

For long stays we may require a refundable security deposit. If so, it's shown before you pay and refunded within 7 days of check-out, minus documented damage or costs.

Payments are processed by Stripe. We never see or store your full card number.

3. Your stay

Occupancy: up to 3 guests, including children. Only guests registered on your booking may stay overnight.

Identity: every guest and visitor must register a valid ID with us before access. Building security requires this too.

Visitors: need our approval in advance and must register with building security. You're responsible for your visitors.

Check-in and check-out: check-in from 15:00, check-out by 11:00. Early check-in and late check-out are available on request, subject to availability and fees. Staying past check-out without our approval may be charged at US$200 per day.

Access: we may enter with one hour's notice for repairs or inspection, and without notice in an emergency.

Use: the apartment is for residential use during your stay. Remote work is welcome. Events, commercial photo or video shoots, and any business open to the public need our written approval. No subletting.

Maintenance: building or utility interruptions and necessary repairs don't entitle you to compensation, unless they make the apartment unusable, in which case we refund the affected nights.

4. House rules

Quiet hours 22:00–08:00 · no parties or events · no pets · no smoking in the apartment · no unregistered guests · respect neighbors and building rules · follow local law · conserve water and energy · recycle. Rules posted in the apartment are part of these terms. Exceptions need our approval in advance.

If you or your visitors break these terms or the house rules, we may end your stay without refund. We'll give one warning first, unless there's a risk to people or property or a breach of the law, when we may act immediately.

5. Damage and liability

Damage: report any damage or problem as soon as you notice it. You're responsible for loss of or damage to the apartment and its contents caused during your stay by you, your party or your visitors, beyond normal wear and tear. Contents must stay in the apartment.

Damage protection: direct bookings include a damage-protection fee instead of a security deposit. It covers accidental damage up to the plan's limit; you remain responsible for intentional damage, gross negligence and anything beyond that limit.

Your belongings: our insurance doesn't cover your belongings, and we're not responsible for their loss or damage unless caused by our negligence. We recommend travel insurance.

Common areas: the rooftop, pool, co-working lounge, garage and other shared spaces are run by the building's condominium, under its own rules. Use them at your own risk.

Our liability: to the extent the law allows, neither we nor the apartment's owner are liable for indirect or consequential losses. Nothing in these terms limits liability that the law doesn't allow us to limit, including for death or personal injury caused by our negligence, for fraud, or your rights under mandatory consumer protection law.

Your responsibility to us: you'll reimburse us for losses, claims and fines caused by your breach of these terms or by the conduct of your party or visitors (for example, building fines for noise).

6. Cancellations and refunds

For bookings made directly with us:

Cancel at least 30 days before check-in: full refund.

Booked less than 30 days before check-in: full refund if you cancel within 48 hours of booking and at least 14 days before check-in.

Otherwise: 50% refund if you cancel at least 7 days before check-in. No refund after that, for no-shows, or for early departures.

Non-refundable rates, where offered, are discounted and can't be refunded, except under the 7-day right below.

7-day right of withdrawal (Brazil): under Brazil's Consumer Defense Code (art. 49), you may cancel a booking made online within 7 days of making it for a full refund, as long as your stay hasn't begun. This applies to every rate.

Fees: refund percentages apply to the nightly rate. The cleaning fee, damage-protection fee and taxes are refunded in full when you cancel before check-in.

If we cancel, or can't provide your stay for any reason, including events beyond our control such as severe weather, government orders or building emergencies, you get a full refund for the nights we can't provide. We're not otherwise liable for events beyond our control.

Changes: date changes depend on availability and the price of the new dates. Ask us first.

How refunds are paid: to your original payment method within 7 days of cancellation. Your bank may take a few more days to post them.

Platform bookings follow the cancellation policy of the platform you booked on.

A problem with a charge? Contact us first. We reply within 24 hours and resolve most issues directly.

7. Add-on services

Extras such as early check-in, cleaning, laundry and welcome baskets are provided by OBO at the apartment, subject to availability, at the price shown when you buy them. If we can't provide an add-on, or your stay is cancelled, we refund it in full; otherwise add-ons are non-refundable once delivered. When we help arrange third-party services (restaurants, tours, transport), those businesses provide and charge for them directly under their own terms; our concierge fee covers only our time.

8. Privacy policy

OBO Ventures LLC is the controller of the personal data described here. We follow Brazil's General Data Protection Law (LGPD) and, where they apply, other privacy laws such as the EU GDPR and US state laws.

What we collect. Your name, contact details and booking details; ID document and selfie for identity verification; payment details (processed by Stripe; we don't store card numbers); details of the guests and visitors you register; messages and calls with us (calls may be recorded); and website usage data collected by cookies and similar technologies. A camera at the apartment's entrance door records arrivals and departures; there are no cameras inside the apartment. The building operates its own security cameras in common areas.

Why we use it. To take and manage bookings and payments; verify identity and prevent fraud; register guests and visitors with building security, as the building requires; provide support and services; meet legal, tax and accounting obligations; keep people and property safe; and measure and advertise our website, with your consent where the law requires it. Our legal bases are performing our contract with you, complying with legal obligations, our legitimate interests in security and improving our service, and your consent.

Who we share it with. Service providers that work for us: our booking and property-management system (Jurny), payments (Stripe), identity verification (Autohost), website and store (Squarespace), messaging and phone (WhatsApp, Quo), and our cleaning and maintenance team. Advertising and analytics providers through cookies on our website. The building's management and security, for guest and visitor registration. The booking platform you used, if any. Authorities, when the law requires. We don't sell personal data.

International transfers. Our providers may process data in the United States, Brazil and other countries, under the safeguards the law requires.

How long we keep it. As long as needed for your booking and to meet legal, tax and accounting requirements; then we delete or anonymize it. Entrance-door video is kept only as long as needed for security.

Your rights. Depending on where you live, you may ask to access, correct, delete or port your data, learn who we share it with, object to processing, and withdraw consent at any time. Email obo.casa@gmail.com and we'll reply within 15 days. You can also complain to Brazil's National Data Protection Authority (ANPD) or your local authority.

Cookies. We use cookies that the site and booking engine need to work, plus analytics and advertising cookies to measure and promote our site. You can block or delete cookies in your browser settings; blocking essential cookies may stop booking from working.

Security. We use reasonable technical and organizational measures to protect your data, though no system is completely secure.

9. Using this website

Content on obo.casa, including text, photos and branding, belongs to OBO or its licensors; don't copy it without permission. Links to other businesses' websites, including partner offers, are provided for convenience: those businesses set their own terms and prices and take their own payments, and we're not responsible for them.

10. Governing law and disputes

These terms are governed by the laws of Brazil, where the apartment is located. Disputes go to the courts of Rio de Janeiro, except where consumer law lets you bring a claim in your own courts. Nothing in these terms limits rights you have under mandatory consumer protection law.

11. General

We may update these terms; the version in effect when you booked applies to your booking. If any part of these terms is unenforceable, the rest remains in effect. Not enforcing a term isn't a waiver of it. These terms, your booking confirmation and the house rules are the entire agreement for direct bookings, and any change must be agreed in writing. If a translation of this page conflicts with the English version, the English version prevails unless the law requires otherwise.